Asked Questions (FAQ)
Introduction
Welcome to the Pink Claws LLC Frequently Asked Questions page. We have compiled this comprehensive resource to provide you with immediate, accurate, and helpful answers to the questions we receive most often from our customers. Whether you are a first-time buyer exploring our Cat Eye Gel Polish collection, a professional nail technician seeking to understand our Designed Nail Tips, or a returning customer with questions about shipping, returns, or product application, you will likely find the information you need below.
We have organized this FAQ into logical categories to help you navigate quickly. However, if you cannot find the answer to your specific question, please do not hesitate to contact our customer service team directly at editaashla10999@gmail.com or by phone at +1 6622211025. We are here to help, and we pride ourselves on responding to every inquiry within 24 business hours.
This FAQ page is a living document. We update it regularly based on new customer questions, product launches, policy changes, and feedback from our community. If you have a question that is not answered here, please let us know. Your input helps us improve this resource for all Pink Claws customers.
Section 1: General Questions About Pink Claws LLC
1.1 What is Pink Claws LLC?
Pink Claws LLC is a premium retailer of professional-grade nail products, specializing in Cat Eye Gel Polish, Designed Nail Tips, Gel Nail Brushes, and Nail Art Tools & Accessories. We were founded in 2019 and are headquartered in Richmond, Kentucky. Our mission is to provide innovative, high-quality nail products at reasonable prices to customers across the United States and around the world.
1.2 Where is Pink Claws located?
Our corporate headquarters and primary warehouse are located at 212 N. 2nd St. Ste 100, Richmond, KY 40475, United States. While we operate primarily as an e-commerce business, this address serves as our central office for customer service, order fulfillment, and returns processing.
1.3 Is Pink Claws a legitimate company?
Yes, absolutely. Pink Claws LLC is a legally registered limited liability company in the Commonwealth of Kentucky. We have been in continuous operation since 2019 and have served tens of thousands of satisfied customers. Our website, pinkclaws.shop, uses SSL encryption, and we partner with Stripe for secure payment processing. You can verify our business registration with the Kentucky Secretary of State if desired.
1.4 What makes Pink Claws different from other nail product retailers?
We differentiate ourselves through four core strengths: superior product quality, creative and unique designs, reasonable pricing, and exceptional customer service. Unlike many competitors who sell generic, mass-produced items, we carefully curate and test every product in our catalog. We also offer transparent policies with no restocking fees, a generous 30-day return window, and real human customer support based in the United States.
1.5 Do you have a physical store I can visit?
Currently, Pink Claws LLC operates exclusively as an online retailer. We do not have a physical retail storefront open to the public. However, you are welcome to visit our headquarters by appointment for wholesale inquiries or business purposes. Please contact us in advance to schedule such a visit. Our primary focus remains on serving customers efficiently through our website at pinkclaws.shop.
Section 2: Product Questions
2.1 What is Cat Eye Gel Polish?
Cat Eye Gel Polish is a specialized type of gel nail polish that contains tiny magnetic particles. When you apply the polish and hold a magnet over the wet surface, the particles align to create a stunning three-dimensional effect that resembles a cat’s eye gemstone. The result is a deep, dimensional look that shifts as you move your hand. Pink Claws offers an extensive collection of Cat Eye Gel Polishes in dozens of colors, from subtle neutrals to bold jewel tones.
2.2 How do I use Cat Eye Gel Polish?
Using Cat Eye Gel Polish requires a few specific steps. First, apply a base coat and cure under a UV or LED lamp. Then apply one coat of your chosen Cat Eye color and cure. Apply a second, thicker coat. Before curing this second coat, hold a magnetic wand approximately 2-4 millimeters above the nail surface for 10-15 seconds to create your desired pattern. The magnet creates different effects depending on how you position it. Finally, cure the second coat and apply a top coat. For best results, watch our video tutorials available on the product pages or contact us for guidance.
2.3 Do I need a special lamp for Cat Eye Gel Polish?
Yes, you need a UV or LED nail lamp to cure any gel polish, including our Cat Eye collection. The lamp must emit wavelengths between 365nm and 405nm. Most modern LED lamps work perfectly. We do not recommend using a standard UV bulb lamp that is old or underpowered, as this may result in incomplete curing. If you are unsure whether your lamp is compatible, please email us with your lamp’s specifications, and we will advise you.
2.4 How long does Cat Eye Gel Polish last?
When applied correctly over a proper base coat and cured under a quality lamp, our Cat Eye Gel Polish typically lasts 14 to 21 days without chipping, peeling, or losing its magnetic effect. Durability depends on your nail preparation, application technique, and daily activities. For maximum longevity, avoid prolonged water exposure, use gloves when cleaning, and apply cuticle oil regularly.
2.5 What are Designed Nail Tips?
Designed Nail Tips are pre-shaped, pre-patterned nail tips that eliminate the need for hand-painting intricate designs. Available in various shapes (coffin, almond, stiletto, square, round) and patterns (French tips, ombre gradients, glitter accents, floral prints, abstract art), these tips allow you to achieve salon-quality looks in minutes. Simply size, glue, apply, and finish with a top coat.
2.6 How do I choose the right size of nail tips?
Nail tips are sized by number, typically ranging from 0 (largest) to 9 (smallest). Each size corresponds to a specific millimeter width. We recommend purchasing an assorted sizing kit first to determine your correct sizes for each finger. Alternatively, you can measure the width of each of your natural nails at the widest point and refer to our sizing chart available on each nail tip product page. When in doubt, size up slightly; you can always file a tip smaller, but you cannot make a too-small tip fit.
2.7 Are Pink Claws nail tips reusable?
No, Designed Nail Tips are intended for single use. Once applied with nail glue and worn, the adhesive bond makes removal difficult without damaging the tip. However, if you apply them using temporary adhesive tabs (not included), you may be able to reuse them a few times. For best hygiene and performance, we recommend using fresh tips for each new set.
2.8 What types of Gel Nail Brushes do you sell?
We offer a variety of professional-grade gel nail brushes, including liner brushes for fine details, flat brushes for applying gel polish, oval brushes for ombre effects, fan brushes for gradients, and detailer brushes for intricate nail art. Our brushes feature synthetic or natural bristles (depending on the model), secure stainless steel ferrules, and ergonomic wooden or acrylic handles. Each brush is designed to be used specifically with gel formulations.
2.9 How do I clean my Gel Nail Brushes?
Proper brush care extends the life of your tools. After each use, wipe excess gel polish off the brush with a lint-free wipe. Then, dip the brush in a small amount of isopropyl alcohol (91% or higher) or a dedicated brush cleaner, and gently wipe again. Never leave brushes soaking in acetone or alcohol, as this can damage the bristles and loosen the ferrule. Store brushes horizontally or with bristles pointing up to prevent distortion.
2.10 Are your products professional-grade or for home use?
All products sold by Pink Claws LLC are suitable for both professional salon use and home use by enthusiasts. We formulate and test our products to meet professional standards, but we also provide clear instructions and support to help beginners achieve beautiful results. No license is required to purchase our products.
2.11 Do you sell individual products or only sets?
We offer both individual products and value sets. For example, you can purchase single bottles of Cat Eye Gel Polish, single Designed Nail Tips packs, or individual brushes. We also offer curated sets that combine multiple products at a discounted price. Check the product page for set options.
2.12 Are your products cruelty-free and vegan?
Yes. Pink Claws LLC is committed to cruelty-free practices. None of our products are tested on animals. Our gel polishes and nail tips are vegan, containing no animal-derived ingredients. Our brushes may use synthetic bristles (vegan) or, in limited cases, natural bristles (not vegan). The product description clearly indicates brush composition. If vegan status is important to you, please read the product description or contact us for clarification.
2.13 What is the shelf life of your gel polishes?
Unopened gel polishes have a shelf life of approximately 24 to 36 months from the date of manufacture when stored in a cool, dark place away from direct sunlight and heat sources. Once opened, we recommend using the product within 12 months. Signs that a gel polish has expired include thickening, separation that persists after shaking, a foul odor, or difficulty curing. If you suspect a product has expired, please stop using it and contact us.
Section 3: Ordering and Account Questions
3.1 Do I need to create an account to place an order?
No, you are not required to create an account to place an order on pinkclaws.shop. You may check out as a guest. However, creating an account offers several benefits, including faster checkout for future orders, order history access, tracking information storage, and exclusive account-holder promotions. Account creation is free and takes less than two minutes.
3.2 How do I reset my password?
If you have forgotten your password, click the “Forgot Password” link on the login page. Enter the email address associated with your account, and we will send you a password reset link. If you do not receive the email within 10 minutes, check your spam folder. If you still do not see it, contact us, and we will manually reset your password for you.
3.3 Can I change or cancel my order after placing it?
Yes, but only if your order has not yet been processed for shipping. Our warehouse team works quickly, often packing orders within hours of receipt. Contact us immediately by phone at +1 6622211025 for the fastest response. If your order has already been assigned a tracking number, we cannot cancel it, but you may return the items after delivery following our Refund and Return Policy. There is no fee for cancellation requests made before shipment.
3.4 How do I track my order?
After your order ships, you will receive an email from us containing a tracking number and a link to the carrier’s tracking page. You can also log into your account (if you created one) and view your order status under “Order History.” If you did not receive a tracking email within five business days of placing your order, please check your spam folder. If it is not there, contact us with your order number, and we will provide the tracking information directly.
3.5 I did not receive my order confirmation email. What should I do?
First, check your spam or junk folder. Sometimes automated emails are filtered incorrectly. If you still cannot find it, log into your account (if applicable) to view your order status. Alternatively, contact us with your name and email address, and we will resend the confirmation. Order confirmation emails are important because they contain your order number, which you will need for returns or tracking inquiries.
3.6 Can I use multiple discount codes on one order?
No, only one discount code may be applied per order unless otherwise specified in the promotion terms. Discount codes cannot be combined with other offers, including bulk discounts that are automatically applied at checkout. If you attempt to enter a second code, the first will be overwritten.
3.7 Do you offer a loyalty program or rewards?
We are currently developing a loyalty program to reward our repeat customers. At this time, we do not have a formal points-based loyalty program. However, we frequently offer exclusive discounts to customers who subscribe to our email newsletter or follow us on social media. The best way to stay informed is to create an account and opt into marketing communications.
3.8 What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB) through our secure payment processor, Stripe. We also accept Apple Pay and Google Pay. We do not currently accept PayPal, Afterpay, Klarna, cryptocurrency, checks, money orders, or cash. For complete details, please refer to our Payment Methods page.
3.9 Is my payment information secure?
Absolutely. All payment information is processed directly through Stripe, a Level 1 PCI DSS compliant payment processor. Your sensitive card data never touches our servers; it is encrypted and transmitted directly to Stripe. We do not store your full CVV code or primary account number. For more information about our security practices, see the Payment Methods page on this website.
3.10 Why was my credit card declined?
There are many reasons why a card may be declined, and the decline message you see comes directly from your bank or card issuer through Stripe. Common reasons include insufficient funds, an expired card, an incorrect CVV code, an address verification mismatch, daily spending limits, or your bank flagging the transaction as potentially fraudulent. If your card is declined, first double-check that all information entered matches your card exactly. If it still does not work, contact your bank, or try a different payment method.
Section 4: Shipping Questions
4.1 How long does shipping take?
Shipping times depend on your location and the shipping method selected at checkout. For domestic orders within the United States, standard shipping typically takes 3 to 7 business days after processing. Expedited shipping options (where available) take 1 to 3 business days. For international orders, delivery typically takes 10 to 21 business days, depending on customs processing. Please note that these are estimates, not guarantees. For current estimates, view the shipping options at checkout.
4.2 How much does shipping cost?
Shipping costs are calculated at checkout based on the total weight of your order, the shipping method selected, and the destination address. We offer free standard shipping on domestic orders over a certain threshold (typically $49, subject to change). International shipping rates vary widely by country. You will see the exact shipping cost before you enter payment information, with no hidden fees.
4.3 Do you ship internationally?
Yes, Pink Claws LLC ships to dozens of countries worldwide, including Canada, the United Kingdom, Australia, New Zealand, most European Union nations, Japan, South Korea, and many others. If your country is not listed at checkout, please contact us. We are continually expanding our international shipping capabilities. International customers are responsible for any customs duties, taxes, or brokerage fees imposed by their home country.
4.4 My tracking number shows “delivered” but I did not receive my package. What should I do?
First, check with neighbors, family members, or building management to see if someone else accepted the package. Look around your property, including porches, mailrooms, or reception areas. If you still cannot locate the package, contact the carrier directly with your tracking number to inquire about delivery details (e.g., GPS coordinates of the delivery scan). If the carrier confirms delivery to the correct address, Pink Claws LLC is not responsible for lost or stolen packages, as risk of loss passes to you upon carrier handoff. However, we will assist you in filing a claim with the carrier and may, as a courtesy, offer a discount on a replacement order.
4.5 What do I do if my package arrives damaged?
If you receive a package that appears damaged, please document the damage before opening. Take clear photos of the damaged outer packaging and the condition of the contents. Do not discard any packaging or product. Contact us within 48 hours of delivery at editaashla10999@gmail.com with “Damaged Package” in the subject line, attach your photos, and provide your order number. We will work with you to arrange a replacement or refund as described in our Refund and Return Policy.
4.6 Can I change my shipping address after placing an order?
If your order has not yet been processed and labeled for shipment, we may be able to update the shipping address. Contact us immediately by phone at +1 6622211025. If the order has already been shipped, we cannot redirect the package. In that case, you will need to contact the carrier to request a redirect (fees may apply) or accept delivery at the original address. We are not responsible for orders shipped to an incorrect address provided by you.
4.7 Why is my international order taking so long?
International shipments are subject to customs clearance, which can cause delays ranging from a few days to several weeks. Factors affecting customs clearance include the destination country’s import regulations, the declared value of the package, the accuracy of customs forms, and random inspections. Pink Claws LLC has no control over customs processing times. We recommend allowing up to 21 business days for international delivery, though some countries may take longer. If your package has not arrived after 30 business days, please contact us, and we will investigate.
Section 5: Returns and Refund Questions
5.1 What is your return policy?
Our standard return policy allows you to return most products within 30 days of delivery for a full refund of the product price (original shipping charges are non-refundable for change-of-mind returns). Returned products must be in new, unused, unopened condition with original packaging. We do not charge restocking fees. For complete details, including exceptions for hygiene-sensitive items and final sale products, please read our full Refund and Return Policy.
5.2 How do I start a return?
To initiate a return, contact us at editaashla10999@gmail.com with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions. Do not send any item back without an RMA number, as this will delay processing.
5.3 Do you offer free return shipping?
Free return shipping is available only when the return is due to our error (wrong item shipped, damaged on arrival, manufacturing defect) or when specifically offered as part of a promotion. For change-of-mind returns, you are responsible for return shipping costs. We recommend using a tracked shipping method, as we are not responsible for returns lost in transit.
5.4 How long does it take to receive my refund?
Once we receive your returned item and inspect it (typically within 3 business days), we will process your refund through Stripe. Credit card refunds appear within 3 to 7 business days. Debit card refunds may take 5 to 10 business days. You will receive an email confirmation when your refund is issued. If you have not seen the refund after 10 business days, please contact your bank before reaching out to us.
5.5 Can I return a product if I have already opened and used it?
Generally, no. For hygiene and safety reasons, opened gel polishes, used nail tips, and used brushes are not eligible for return unless the product arrived defective. If you opened a product and discovered a defect (e.g., the gel polish is separated beyond normal shaking, the brush sheds excessively), please contact us within 14 days of delivery, and we will process a defect claim under our warranty.
5.6 What if I received the wrong product?
If we shipped you the wrong item, please accept our apologies. Contact us immediately with your order number and a photo of the incorrect product. We will provide a prepaid return shipping label for the wrong item and ship you the correct product at no additional cost, or issue a full refund if you prefer.
5.7 Do you offer exchanges instead of refunds?
Yes, we offer exchanges for the same product in a different size or color, subject to availability. Contact us to request an exchange. You will need to return the original product (shipping costs apply unless the exchange is due to our error), and we will ship the exchange item to you. If the exchange item has a different price, we will charge or refund the difference accordingly.
Section 6: Application and Troubleshooting Questions
6.1 My Cat Eye Gel Polish is not creating a magnetic effect. Why?
Several factors could be at play. First, ensure you have shaken the bottle thoroughly before application, as the magnetic particles can settle. Second, apply a thicker second coat than you would with regular gel polish. The magnetic field requires sufficient depth. Third, hold the magnet very close to the nail surface (2-4mm) but without touching the wet polish. Fourth, hold the magnet for 10-15 seconds before curing immediately. Fifth, check that your lamp is fully curing the polish; under-cured gel will not lock the particles in place. If you have tried all of these and are still having trouble, please email us photos or a video, and we will assist further.
6.2 My gel polish is peeling off after a few days. What went wrong?
Peeling is almost always caused by inadequate nail preparation. Ensure that you have removed all cuticle from the nail plate, gently buffed the natural nail to remove shine, dehydrated the nail with rubbing alcohol or a nail dehydrator, and applied a thin layer of primer or bonder (if using). Also, cap the free edge of the nail with each layer of base coat, color, and top coat. Avoid getting gel polish on your cuticles or skin. If you follow these steps and still experience peeling, the issue may be compatibility between your lamp and our polish. Contact us for help.
6.3 How do I remove gel polish without damaging my nails?
The safest removal method is to gently file off the top coat layer, then soak cotton balls in 100% acetone, place them on each nail, wrap with aluminum foil, and wait 10-15 minutes. The gel polish should lift off easily with a cuticle pusher. Never force or peel gel polish off, as this removes layers of your natural nail. If you are in a hurry, we recommend visiting a professional salon for removal.
6.4 My Designed Nail Tips keep popping off. How do I make them stay?
Proper application is key. First, ensure your natural nail is clean, dry, and lightly buffed. Apply a thin layer of nail glue to both the natural nail and the inside of the nail tip. Press the tip firmly onto the nail, holding for 10-15 seconds. Avoid getting glue on your skin. Do not expose your hands to water for at least one hour after application. For maximum hold, use a high-quality brush-on glue rather than squeeze-tube glue. If tips continue to pop off, you may be using the wrong size (tips that are too small or too large will not adhere well).
6.5 Why are my gel nail brushes becoming stiff or clumpy?
Brushes become stiff when gel polish dries in the bristles. This usually happens when you do not clean the brush thoroughly after each use or when you leave the brush sitting in uncured gel for an extended period. To restore a stiff brush, soak it in isopropyl alcohol (91% or higher) for 10-15 minutes, then gently wipe and reshape the bristles. If the brush remains stiff, it may be permanently damaged, and you should replace it. To prevent this, clean your brushes immediately after each use and never store them with gel residue.
6.6 Do you have video tutorials?
Yes, we have a growing library of video tutorials available on our website and social media channels. For the most up-to-date tutorials, please visit pinkclaws.shop and click the “Tutorials” link in the main navigation menu. You can also find us on popular video platforms. If there is a specific technique you would like us to cover, please email your suggestion to editaashla10999@gmail.com.
Section 7: Wholesale and Professional Questions
7.1 Do you offer wholesale pricing for salons?
Yes, Pink Claws LLC offers wholesale accounts for licensed nail salons, beauty schools, and professional nail technicians. Wholesale pricing is significantly lower than retail pricing. To apply for a wholesale account, please email us at editaashla10999@gmail.com with “Wholesale Application” in the subject line. Include your business name, tax ID or resale certificate, salon address, and estimated monthly order volume. We will respond within 3-5 business days with pricing and terms.
7.2 What are the minimum order quantities for wholesale?
Minimum order quantities vary by product category. Typically, we require wholesale customers to purchase a minimum of 6 units per SKU for gel polishes and 12 units per SKU for nail tips. Brushes and accessories have lower minimums. Detailed requirements are provided during the wholesale application process.
7.3 Do you offer private labeling or custom packaging?
We offer private labeling for large wholesale orders (typically 500+ units per SKU). Minimums and lead times vary. If you are interested in creating your own branded nail products with our formulations, please contact us with “Private Label Inquiry” in the subject line. We will connect you with our product development team.
7.4 I am a nail technician. Do you offer professional discounts for individual use?
Yes, we offer a professional discount program for licensed nail technicians who are not purchasing in wholesale quantities. To apply, email us proof of your current beauty license (state or country-issued) along with your name and shipping address. Approved professionals receive a 10% discount on all regular-priced products for personal or client use. This discount cannot be combined with other promotions.
7.5 Can I become an affiliate or influencer partner?
Absolutely. We work with nail artists, beauty bloggers, YouTubers, Instagram influencers, and TikTok creators. Our affiliate program offers commission on sales generated through your unique referral link, plus free products for review. To apply, email editaashla10999@gmail.com with “Affiliate Application” in the subject line. Include links to your social media profiles, your audience size, and examples of previous brand collaborations.
Section 8: Account and Privacy Questions
8.1 How do I delete my Pink Claws account?
If you wish to delete your customer account, please email us at editaashla10999@gmail.com with “Delete Account” in the subject line. Include the email address associated with your account. We will delete your account within 10 business days. Please note that order history may be retained for legal and accounting purposes even after account deletion, as required by law.
8.2 How do I unsubscribe from marketing emails?
Every marketing email we send contains an “unsubscribe” link at the bottom. Click that link, and you will be removed from our marketing list immediately. You may continue to receive transactional emails (order confirmations, shipping updates, return communications) because these are necessary for your purchases. If you unsubscribe and later change your mind, you can re-subscribe through your account settings.
8.3 Do you sell my personal information to third parties?
No. Pink Claws LLC does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information as necessary to fulfill orders (e.g., with Stripe for payment processing or with carriers for shipping), comply with legal obligations, or protect our rights. For complete details, please read our Privacy Policy.
8.4 What data do you collect from me?
We collect information you provide directly, such as your name, email address, shipping address, and payment information. We also automatically collect certain technical data when you visit our website, including IP address, browser type, device information, and browsing behavior. This data is used to improve our website, prevent fraud, and enhance your shopping experience. You have the right to request access to or deletion of your personal data. See our Privacy Policy for instructions.
Section 9: Pricing and Promotions
9.1 Do your prices ever change?
Prices on pinkclaws.shop may change from time to time due to supplier costs, currency fluctuations (for international customers), or promotional periods. We do not offer price adjustments on previous purchases if an item goes on sale after you buy it. If you see a lower price within 7 days of your purchase, you may contact us for a possible store credit, but this is not guaranteed.
9.2 How do I find out about sales and promotions?
The best way to stay informed is to subscribe to our email newsletter. We send periodic emails announcing new products, seasonal sales, and exclusive discount codes. You can also follow us on social media for flash sales and giveaways. Finally, check the banner on our homepage for current promotions.
9.3 Do you offer price matching?
We do not offer price matching against other retailers. Our prices are already highly competitive given the quality of our products, and we frequently run sales that offer even better value. If you find a lower price elsewhere, we encourage you to compare product quality, customer service, and return policies before making a decision.
Section 10: Technical and Website Questions
10.1 The website is not loading properly. What should I do?
Technical issues can result from browser compatibility, internet connection problems, or high traffic volume. Try the following: clear your browser cache and cookies, disable browser extensions (especially ad blockers), switch to a different browser (Chrome, Firefox, Safari, Edge), or try using incognito mode. If the issue persists, email us at editaashla10999@gmail.com with a description of the problem and screenshots if possible. We will investigate and resolve as quickly as possible.
10.2 How do I change my language or currency?
Our website is currently available only in English. All prices are displayed in United States Dollars (USD). If you are an international customer, your bank or credit card issuer will convert the charge to your local currency at their exchange rate. We do not offer real-time currency conversion or multi-language support at this time.
10.3 Is your website accessible for people with disabilities?
Pink Claws LLC is committed to making our website accessible to individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you encounter accessibility barriers while using pinkclaws.shop, please email us with “Accessibility” in the subject line and describe the issue. We will investigate and work to improve accessibility.
10.4 Do you have a mobile app?
We do not have a standalone mobile app at this time. However, our website is fully responsive and works well on smartphones and tablets. You can also add an icon to your home screen for quick access, which functions similarly to an app.
Section 11: Miscellaneous Questions
11.1 Do you donate to charities or support causes?
Pink Claws LLC believes in giving back to our community. We periodically donate a portion of sales to organizations supporting women’s health, small business development, and environmental sustainability. Details of our charitable giving are shared in our email newsletter and on social media. If you represent a cause you would like us to support, please email us with “Charity Request.”
11.2 Can I use your product photos on my social media?
We encourage customers to share photos of their Pink Claws nail art on social media, and we often repost customer content with credit. However, you may not use our professional product photos for commercial purposes (e.g., to sell competing products) without our written permission. For personal, non-commercial use, feel free to share with a link back to pinkclaws.shop.
11.3 Do you offer gift wrapping?
We do not currently offer gift wrapping services. However, most products ship in discreet packaging without pricing information, making them suitable for gifting. If you are sending a gift to someone, you may include a gift note during checkout; we will print and include it in the package.
11.4 How can I leave a product review?
After you receive your order, you will receive an automated email inviting you to leave a review. Click the link in that email, and you will be directed to the product page where you can submit your rating and written review. You can also leave a review directly on the product page by scrolling to the review section. We read every review, and we appreciate your feedback.
11.5 What if my question is not answered here?
If you have read through this entire FAQ page and still have a question, please do not hesitate to contact us. Our customer service team is knowledgeable, friendly, and eager to help. You can reach us by email at editaashla10999@gmail.com or by phone at +1 6622211025. We typically respond within 24 business hours. Please include as much detail as possible to help us serve you efficiently.
Final Words
We created this FAQ page to save you time and provide instant answers to the most common questions we receive. However, every customer is unique, and your specific situation may not be fully covered here. When in doubt, reach out. We are real people who genuinely care about your experience with Pink Claws LLC, and we will do everything in our power to ensure you are satisfied.
Thank you for choosing Pink Claws. We are honored to be part of your nail artistry journey.
Pink Claws LLC
212 N. 2nd St. Ste 100 Richmond, KY 40475
Phone: +1 6622211025
Email: editaashla10999@gmail.com
Website: pinkclaws.shop