Privacy Policy

Introduction

Pink Claws LLC (“Pink Claws,” “we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at pinkclaws.shop (the “Site”), make a purchase, or interact with our customer service team. It also describes your rights regarding your personal information and how you can exercise those rights.

This Privacy Policy applies to all users of the Site, including those who browse without purchasing, those who create an account, and those who place orders for our products, including Cat Eye Gel Polish, Designed Nail Tips, Gel Nail Brushes, and Nail Art Tools & Accessories. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, you must not use the Site or provide us with your personal information.

We are located at 212 N. 2nd St. Ste 100, Richmond, KY 40475, United States. Our phone number is +1 6622211025, and our email address is editaashla10999@gmail.com. For the purposes of data protection laws, Pink Claws LLC is the data controller of your personal information.

We update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The “Last Updated” date at the bottom of this page indicates when the most recent changes were made. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

Section 1: Information We Collect

We collect several categories of personal information from and about you, depending on how you interact with our Site and our services. Some information you provide directly; some we collect automatically through technology; and some we may receive from third parties.

1.1 Information You Provide Directly

When you interact with Pink Claws LLC, you may choose to provide us with the following types of personal information:

Contact and Identity Information

  • Full name (first and last)

  • Billing address

  • Shipping address(es)

  • Email address

  • Phone number (if you contact us by phone or provide it during checkout)

Account Information

  • Username and password (if you create an account)

  • Order history

  • Saved payment method tokens (stored by Stripe, not by us directly)

  • Wishlist items (if you use this feature)

Payment Information

  • Credit or debit card number (processed directly by Stripe; we do not store full card numbers)

  • Card expiration date (partially stored for reference)

  • Billing ZIP code (used for address verification)

Communications Information

  • Any information you provide when you contact us via email, phone, or our contact form

  • Customer service chat transcripts (if we implement chat)

  • Feedback, reviews, and survey responses

  • Photos or videos you submit as part of product reviews or customer service inquiries

Transaction Information

  • Products purchased

  • Order date and time

  • Shipping method selected

  • Refund and return history

1.2 Information Collected Automatically

When you browse our Site, certain information is automatically collected through cookies, web beacons, and similar tracking technologies. This information is typically non-identifying on its own but may be combined with other data.

Device and Browser Information

  • IP address (Internet Protocol address)

  • Browser type and version (e.g., Chrome, Safari, Firefox)

  • Operating system (e.g., Windows, macOS, iOS, Android)

  • Device type (desktop, tablet, mobile)

  • Screen resolution and color depth

Usage Information

  • Pages visited and time spent on each page

  • Products viewed, searched for, or added to cart

  • Clickstream data (the sequence of pages you visit)

  • Referring and exit URLs (the websites you came from and go to)

  • Date and time of visit

  • Frequency of visits

Location Information

  • General geographic location derived from your IP address (city, state, country)

  • Precise geolocation only if you grant permission (we do not request this)

Transaction Information (Automated)

  • Cart abandonment data (items left in cart without completing purchase)

  • Checkout funnel analytics (where in the checkout process you dropped off)

1.3 Information from Third Parties

We may receive personal information about you from third-party sources in limited circumstances:

Payment Processors (Stripe)

  • Stripe provides us with transaction confirmation and, in the case of disputes, certain payment details such as the last four digits of your card and the card brand. Stripe does not share your full card number with us.

Shipping Carriers

  • Carriers may provide us with delivery confirmation, tracking updates, and, in the case of delivery issues, your address information to verify corrections.

Fraud Prevention Services

  • We may receive risk assessments or fraud alerts from Stripe Radar or other fraud detection services we integrate.

Social Media Platforms

  • If you interact with our social media pages (e.g., Instagram, Facebook), those platforms may provide us with anonymized analytics. We do not receive your personal social media information unless you explicitly share it with us (e.g., by tagging us or sending a direct message).

1.4 Information from Children

Our Site and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us immediately at editaashla10999@gmail.com, and we will take steps to delete that information.

Section 2: How We Use Your Information

We use the personal information we collect for the following legitimate business purposes. Where required by law, we obtain your consent before using your information for certain purposes.

2.1 Order Processing and Fulfillment

  • Process and complete transactions, including charging your payment method and sending order confirmations

  • Verify your identity and prevent fraudulent transactions

  • Ship products to your provided address and provide tracking information

  • Communicate with you about your order status, shipping updates, and delivery issues

  • Process returns, refunds, and exchanges

  • Send you important service-related announcements (e.g., product recalls, policy changes)

2.2 Customer Service

  • Respond to your inquiries, complaints, and requests

  • Troubleshoot technical issues with the Site

  • Investigate and resolve disputes, including chargebacks and return claims

  • Provide product application support and troubleshooting

  • Document customer interactions for quality assurance and training

2.3 Account Management

  • Create and maintain your customer account

  • Remember your preferences and saved payment methods (if you choose to save them)

  • Display your order history and tracking information

  • Allow you to manage your account settings (email preferences, address book)

2.4 Marketing and Promotions (with Consent)

  • Send you promotional emails about new products, sales, and special offers if you have opted in

  • Administer contests, sweepstakes, and giveaways

  • Show you personalized product recommendations based on your browsing and purchase history

  • Deliver targeted advertisements on third-party platforms (e.g., Google, Facebook, Instagram) using anonymized or hashed data

You may opt out of marketing communications at any time by clicking the “unsubscribe” link in any marketing email or by updating your account preferences. Opting out of marketing will not affect transactional emails (order confirmations, shipping updates, etc.).

2.5 Site Improvement and Analytics

  • Analyze how customers use the Site to improve navigation, product placement, and checkout flow

  • Monitor website performance and fix bugs or errors

  • Conduct market research and analyze purchasing trends

  • Measure the effectiveness of our marketing campaigns

2.6 Legal and Security Purposes

  • Detect, investigate, and prevent fraud, unauthorized transactions, and other illegal activities

  • Enforce our Terms and Conditions and other policies

  • Comply with legal obligations, including tax, accounting, and anti-money laundering laws

  • Respond to lawful requests from government authorities, including subpoenas and court orders

  • Protect the rights, property, and safety of Pink Claws LLC, our customers, and the public

2.7 Business Transfers

  • In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or substantially all of our assets, your personal information may be transferred to the successor entity. We will notify you via email and a prominent notice on our Site of any such change in ownership or control.

Section 3: Legal Bases for Processing (for International Users)

If you are located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions that require a legal basis for processing personal information, we rely on the following legal bases:

Performance of a Contract – Processing necessary to fulfill our obligations under the contract we have with you, including processing payments, shipping products, and providing customer service.

Legitimate Interests – Processing necessary for our legitimate business interests, such as preventing fraud, improving our Site, marketing our products (where permitted by law), and responding to legal requests. We balance our interests against your privacy rights and do not process where your rights override our interests.

Consent – Processing based on your explicit consent, such as for sending marketing emails or storing certain non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

Legal Obligations – Processing necessary to comply with applicable laws, such as tax record-keeping, anti-fraud regulations, and responding to lawful government requests.

Section 4: Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site, analyze usage, and deliver personalized content. A cookie is a small text file placed on your device when you visit a website. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our Site.

4.1 Types of Cookies We Use

Strictly Necessary Cookies – These cookies are essential for the Site to function properly. They enable basic features such as page navigation, secure checkout, shopping cart functionality, and access to account areas. You cannot disable these cookies without breaking the Site.

Performance and Analytics Cookies – These cookies collect information about how visitors use our Site, such as which pages are visited most often, whether error messages appear, and how users navigate. We use this data to improve the Site. These cookies do not identify you personally. We use Google Analytics for this purpose.

Functionality Cookies – These cookies remember choices you make (such as your preferred language, currency, or saved cart items) to provide enhanced, more personalized features.

Targeting and Advertising Cookies – These cookies track your browsing habits to deliver advertisements relevant to your interests. They are placed by third-party advertising networks (e.g., Google, Meta) with your consent. You may opt out of these cookies via your cookie consent preferences.

4.2 Third-Party Cookies

We allow certain third parties to place cookies on our Site for analytics and advertising purposes. These include:

  • Google Analytics – Provides anonymized usage data. Google’s privacy policy is available at policies.google.com/privacy.

  • Stripe – Uses cookies for fraud detection and payment processing. Stripe’s privacy policy is at stripe.com/privacy.

  • Social Media Platforms – If you interact with our social media buttons, those platforms may place cookies. We do not control these cookies.

4.3 Managing Cookies

When you first visit our Site, you will see a cookie consent banner allowing you to accept or decline non-essential cookies. You can change your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of our Site. You can also configure your browser to block or delete cookies. However, blocking strictly necessary cookies will prevent you from completing purchases.

4.4 Web Beacons and Pixels

We use web beacons (also called tracking pixels) in our marketing emails to determine whether you opened the email or clicked on links. This helps us measure email campaign effectiveness and improve our content. You can disable web beacons by turning off images in your email client or unsubscribing from our marketing emails.

Section 5: How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we share your information with the following categories of third parties as necessary to operate our business and provide our services.

5.1 Service Providers

We engage trusted third-party companies to perform functions on our behalf. These service providers are contractually obligated to use your information only to provide the requested services and to maintain appropriate security measures.

  • Payment Processing: Stripe processes all credit card and digital wallet transactions. Stripe receives your payment information and provides us with transaction confirmation and limited card details (last four digits, card brand).

  • Shipping Carriers: USPS, UPS, FedEx, and international postal services receive your name, shipping address, phone number, and email address to deliver your order and provide tracking updates.

  • Email Service Provider: We use an email platform (e.g., Klaviyo, Mailchimp, or similar) to send transactional and marketing emails. This provider receives your email address and name.

  • Cloud Hosting and Data Storage: Our website is hosted on servers that store your data securely. We use reputable cloud providers with data protection commitments.

  • Customer Service Software: We may use a helpdesk platform to manage customer inquiries. This platform receives your contact information and communication history.

  • Analytics Providers: Google Analytics receives anonymized usage data to help us understand Site performance.

5.2 Legal Compliance and Law Enforcement

We may disclose your personal information if required to do so by law, or if we believe in good faith that such disclosure is necessary to:

  • Comply with a subpoena, court order, or other legal process

  • Protect the rights, property, or safety of Pink Claws LLC, our customers, or the public

  • Investigate and defend against third-party claims

  • Prevent or detect fraud, security breaches, or other prohibited activities

5.3 Business Transfers

As noted in Section 2.7, in the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. We will notify you of such a transfer.

5.4 With Your Consent

We may share your information with third parties for other purposes if you provide explicit consent.

5.5 Aggregated or De-Identified Data

We may share aggregated, anonymized data (e.g., “30% of customers purchase Cat Eye Gel Polish”) with business partners, advertisers, or for research purposes. This data cannot reasonably identify you.

Section 6: Data Security

Protecting your personal information is a top priority for Pink Claws LLC. We implement a combination of technical, administrative, and physical safeguards designed to protect against unauthorized access, use, alteration, disclosure, or destruction of your data.

6.1 Technical Safeguards

  • Encryption: All data transmitted between your browser and our Site is encrypted using TLS 1.2 or higher (SSL). You can verify this by looking for the padlock icon in your browser’s address bar.

  • Tokenization: Payment information is tokenized by Stripe; we store only tokens, not full card numbers.

  • Firewalls: Our network is protected by firewalls to block unauthorized access.

  • Secure Data Centers: Our hosting providers maintain SOC 2 compliant data centers with physical and logical access controls.

  • Regular Security Audits: We conduct periodic vulnerability scans and penetration tests.

6.2 Administrative Safeguards

  • Access Controls: Only authorized employees who need access to personal information to perform their jobs (e.g., customer service, order fulfillment) are granted access. Access is reviewed quarterly.

  • Training: All employees receive annual privacy and security training.

  • Incident Response Plan: We have a written plan to respond to data breaches, including notification procedures.

6.3 Physical Safeguards

  • Our office and warehouse in Richmond, Kentucky are secured with access control systems and video surveillance.

  • Paper records containing personal information (rare) are stored in locked cabinets and shredded when no longer needed.

6.4 Limitations

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. Any transmission is at your own risk. You are also responsible for maintaining the security of your account password and for logging out of your account after each session.

6.5 Breach Notification

If we become aware of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant supervisory authorities as required by applicable law, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) if applicable. Notifications will be made via email (using the address you provided) and/or a prominent notice on our Site.

Section 7: Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, tax, and reporting requirements.

7.1 Retention Periods by Category

  • Order and Transaction Data: Retained for 7 years from the date of the last transaction to comply with tax and accounting laws (IRS recordkeeping requirements).

  • Account Information: Retained for as long as your account remains active, plus 2 years after account closure, to allow for account reactivation or to resolve disputes.

  • Customer Service Communications: Retained for 3 years after the last communication to allow for quality assurance and dispute resolution.

  • Marketing Data (if you opted in): Retained until you unsubscribe or request deletion, plus 30 days for removal to propagate through systems.

  • Website Usage Analytics (cookies, IP logs): Retained for 26 months in aggregated form; raw logs are deleted after 14 months.

  • Payment Tokens (Stored by Stripe): Stripe retains tokens according to its own retention policy; we do not control this.

7.2 Deletion of Data

When your personal information is no longer needed, we will delete or anonymize it. If deletion is not immediately possible (e.g., because the data is stored in backup archives), we will securely isolate the data and delete it when feasible.

You may request deletion of your personal information at any time (see Section 10 below). However, we may retain certain information as required by law or for legitimate business purposes (e.g., to prevent fraud).

Section 8: Your Privacy Rights

Depending on where you reside, you may have certain rights regarding your personal information. Pink Claws LLC respects these rights and provides mechanisms to exercise them.

8.1 Rights for All Users (Regardless of Location)

Right to Access – You have the right to request a copy of the personal information we hold about you. We will provide this information in a portable, machine-readable format (e.g., CSV or JSON) within 30 days, free of charge.

Right to Correction – If your personal information is inaccurate or incomplete, you may request that we correct it. You can update much of your information directly through your account settings.

Right to Deletion – You may request that we delete your personal information, subject to legal exceptions (e.g., we may need to retain transaction records for tax purposes). We will honor deletion requests within 30 days.

Right to Opt Out of Marketing – You may unsubscribe from marketing emails at any time. This does not affect transactional emails.

Right to Non-Discrimination – Exercising your privacy rights will not result in discriminatory treatment, such as higher prices or denial of service (unless the denial is necessary to comply with the law).

8.2 Additional Rights for California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following additional rights:

  • Right to Know – You have the right to request that we disclose the categories and specific pieces of personal information we have collected, the sources of that information, the business purpose for collection, and the categories of third parties with whom we share it.

  • Right to Opt Out of “Sale” of Personal Information – We do not sell your personal information as defined by the CCPA. Therefore, there is no opt-out to implement.

  • Right to Limit Use of Sensitive Personal Information – We do not collect sensitive personal information (e.g., social security numbers, precise geolocation, biometric data). Our collection of payment information is limited to what is necessary for transactions.

  • Right to Data Portability – You have the right to receive your personal information in a format that is readily usable, including the right to transmit that information to another entity.

To exercise your CCPA rights, please see Section 10 below. We will verify your identity before responding to any request. California residents also have the right to use an authorized agent to submit a request on their behalf.

8.3 Additional Rights for EEA, UK, and Swiss Residents (GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have the following additional rights:

  • Right to Restrict Processing – You may request that we restrict processing of your personal information in certain circumstances (e.g., if you contest its accuracy).

  • Right to Object to Processing – You may object to processing based on legitimate interests (e.g., direct marketing). We will cease processing unless we demonstrate compelling legitimate grounds.

  • Right to Withdraw Consent – Where processing is based on consent, you may withdraw that consent at any time.

  • Right to Lodge a Complaint – You have the right to lodge a complaint with your local supervisory authority if you believe our processing violates data protection laws.

8.4 Verifying Your Identity

To protect your privacy, we will verify your identity before responding to any request. Verification may require you to provide:

  • Your full name and email address associated with your account or orders

  • Your order number(s) or other transaction details

  • A government-issued ID (in limited cases, such as deletion requests involving sensitive data)

We will not use identity verification information for any purpose other than verification.

Section 9: Third-Party Links and Social Media

Our Site may contain links to third-party websites, including social media platforms, payment processors, and shipping carriers. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of such sites. We encourage you to read the privacy policies of any website you visit.

When you interact with our social media pages (e.g., liking, commenting, sharing), those platforms may collect your information according to their own policies. We do not control that collection.

Section 10: How to Exercise Your Privacy Rights

To exercise any of your privacy rights described in Section 8, please contact us using one of the following methods:

Email: editaashla10999@gmail.com with “Privacy Request” in the subject line. Please specify which right you wish to exercise and provide your full name and email address associated with your account or orders.

Phone: +1 6622211025 (Monday through Friday, 9 AM to 5 PM Eastern Time). Ask to speak with a privacy representative.

Mail: Pink Claws LLC, Attn: Privacy Officer, 212 N. 2nd St. Ste 100, Richmond, KY 40475, United States.

We will acknowledge receipt of your request within 10 business days and respond substantively within 30 calendar days (or longer if permitted by law, in which case we will notify you of the extension). There is no fee for exercising your rights, except for manifestly unfounded or excessive requests, where we may charge a reasonable fee or refuse to act.

For California residents, you may also contact us via the toll-free number (if we establish one in the future) or by using the email above.

Section 11: Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) feature that signals to websites that you do not want your browsing activity tracked. Our Site does not currently respond to DNT signals because there is no universally accepted standard for how such signals should be interpreted. However, you can control cookies and tracking technologies through your browser settings as described in Section 4.

Section 12: International Data Transfers

Pink Claws LLC is based in the United States. If you access our Site from outside the United States, your personal information may be transferred to, stored, and processed in the United States. The data protection laws in the United States may differ from those in your country of residence. By providing us with your personal information, you consent to this transfer, storage, and processing.

For users in the European Economic Area, we ensure that adequate safeguards are in place for data transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission, where applicable. You may request a copy of these safeguards by contacting us.

Section 13: California Shine the Light Law

California Civil Code Section 1798.83 (the “Shine the Light” law) permits California residents to request, once per calendar year, information about our disclosure of personal information to third parties for their direct marketing purposes. As stated above, we do not sell or share personal information with third parties for their own direct marketing purposes. If you are a California resident and have questions, please contact us with “Shine the Light Request” in the subject line.

Section 14: Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of their personal information. We do not sell personal information as defined by Nevada law. If you are a Nevada resident and wish to submit a request, please contact us at editaashla10999@gmail.com with “Nevada Privacy Request” in the subject line.

Section 15: Children’s Privacy

As noted in Section 1.4, we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us. We will delete the information promptly. We do not use age screening mechanisms beyond requiring users to confirm they are 18 or older at checkout.

Section 16: Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to this page, with the “Last Updated” date revised accordingly. If we make material changes that significantly affect your privacy rights (e.g., new data sharing practices), we will provide more prominent notice, such as an email to the address associated with your account or a banner on our Site.

We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy. If you do not agree with the changes, you must stop using the Site and request deletion of your personal information.

Section 17: Contact Information for Privacy Inquiries

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our Privacy Officer:

Pink Claws LLC
Attn: Privacy Officer
212 N. 2nd St. Ste 100
Richmond, KY 40475
United States

Phone: +1 6622211025
Email: editaashla10999@gmail.com

For privacy-specific inquiries, please include “Privacy” in the subject line of your email. We are committed to resolving any complaints promptly and fairly.

If you are located in the European Union and feel that we have not adequately addressed your privacy concern, you have the right to lodge a complaint with your local Data Protection Authority.

Section 18: Summary of Key Privacy Points

For your quick reference, here is a summary of our most important privacy commitments:

  • What we collect: Contact details, payment info (via Stripe), account data, browsing data, communications.

  • How we use it: Process orders, provide customer service, prevent fraud, improve our Site, and send marketing (with consent).

  • Sharing: We share only with service providers (Stripe, carriers, email platform, analytics) and as required by law. We do not sell your data.

  • Security: TLS encryption, tokenized payments, access controls, regular audits.

  • Retention: Order data for 7 years (tax requirements); other data for shorter periods.

  • Your rights: Access, correct, delete, opt out of marketing. California and GDPR residents have additional rights.

  • Cookies: Necessary, analytics, functionality, advertising (with consent). Manage via cookie banner or browser settings.

  • Contact: editaashla10999@gmail.com or +1 6622211025.

Final Words

At Pink Claws LLC, we believe that privacy is not just a legal obligation but a fundamental trust principle. When you share your personal information with us, you are entrusting us with something valuable. We take that trust seriously, and we work every day to honor it through transparent policies, robust security, and responsive customer service.

We encourage you to read this Privacy Policy in full, but if you take away only one thing, let it be this: we will never sell your information, we will never use it in ways you would not expect, and we will always give you control over your data.

Thank you for trusting Pink Claws LLC with your nail artistry needs. Your privacy is safe with us.

Pink Claws LLC
212 N. 2nd St. Ste 100 Richmond, KY 40475
Phone: +1 6622211025
Email: editaashla10999@gmail.com
Website: pinkclaws.shop