Refund and Return Policy – Pink Claws LLC

Introduction

At Pink Claws LLC, your satisfaction with every product you purchase is our highest priority. We take tremendous pride in the quality of our Cat Eye Gel Polish, Designed Nail Tips, Gel Nail Brushes, and Nail Art Tools & Accessories. However, we also recognize that sometimes a product may not meet your expectations, arrive damaged, or simply not be the right fit for your creative needs. When that happens, we want the resolution process to be as straightforward, fair, and stress-free as possible.

This Refund and Return Policy is designed to provide complete transparency about your rights, our obligations, and the specific steps you need to take to return an item or request a refund. We have written this policy to be compliant with both US federal regulations (including the Magnuson-Moss Warranty Act and FTC mail order rules) and the laws of the Commonwealth of Kentucky, where our headquarters are located. We encourage you to read this entire document before making a purchase. However, even if you are already a customer seeking to initiate a return, this page contains all the information you need.

Please note that by completing a purchase on pinkclaws.shop, you agree to the terms outlined in this Refund and Return Policy. If you have any questions that are not answered here, our customer service team is available to assist you via email at editaashla10999@gmail.com or by phone at +1 6622211025.

Our Commitment to You

Before we detail the specific rules and timeframes, we want to share our underlying philosophy regarding refunds and returns. This philosophy guides how our team handles every request.

Fairness Over Rigidity

We are less interested in strictly enforcing technicalities than we are in doing what is right for our customers. If your return request falls slightly outside our stated timeframe but you have a legitimate reason (such as illness, travel, or an unexpected life event), we will almost always make an exception. Contact us and explain your situation. We treat customers as human beings, not as case numbers.

No Restocking Fees

Unlike many online retailers that charge restocking fees of 15% to 25% for returned items, Pink Claws LLC charges absolutely no restocking fees. When we approve a return, you receive 100% of the purchase price for the eligible items (excluding original shipping costs, unless the return is due to our error). We believe that restocking fees punish customers for legitimate dissatisfaction and undermine trust. You will never see a surprise deduction from your refund.

Fast Processing

Once we receive your returned item, we aim to inspect and process your refund within three business days. Many returns are completed within 24 hours. You will receive an email confirmation at every stage: when your return is authorized, when we receive your package, and when your refund is issued. No black holes, no endless waiting.

Our Errors, Our Cost

If the reason for your return is our mistake—such as shipping the wrong product, sending a defective item, or making an error in your order—we not only provide a full refund or replacement, but we also cover all return shipping costs. You will never pay a penny to correct an error that originated with us.

Return Eligibility: General Rules

Not every product can be returned, and not every return qualifies for a refund. Below are the general eligibility criteria that apply to most products. Specific categories (such as hygiene-sensitive items) have additional rules, which are covered in a later section.

Time Window

You have 30 calendar days from the date you receive your order to initiate a return. The date of delivery is determined by the carrier’s tracking information. If you attempt to initiate a return after 30 days, we may still accept it on a case-by-case basis, but we cannot guarantee a refund. We strongly recommend inspecting your order as soon as it arrives and initiating any return requests well before the 30-day deadline.

Condition of the Product

To be eligible for a return, products must be in new, unused, and unopened condition unless the return is due to a defect or damage. Specifically:

Gel polishes: Bottles must be unopened with the factory seal intact. We cannot accept returns of gel polishes that have been opened, used, or had their seals broken, because we cannot guarantee that the product has not been contaminated or altered.
Designed Nail Tips: Nail tips must be in their original packaging with all tips present and unused. We cannot accept returns of nail tips that have been removed from the backing, filed, glued, or worn.
Gel Nail Brushes: Brushes must be unused with no residue on the bristles. We cannot accept returns of brushes that have been dipped in gel polish, monomer, or any other liquid.
Nail Art Tools & Accessories: Tools such as dotting tools, stamping plates, cuticle pushers, and files must be unused and free of any visible wear.

If you receive a defective or damaged product, the “new and unused” requirement does not apply. Please see the Defective or Damaged Products section below.

Proof of Purchase

You must provide proof of purchase to initiate a return. Acceptable forms of proof include:

Your order number (found in your order confirmation email)
The email address used to place the order
A copy of your receipt or invoice

If you no longer have your order number, contact us with your full name and shipping address, and we will locate your order in our system. Returns without any proof of purchase may be denied or may receive store credit at our discretion.

Non-Returnable Items

The following items cannot be returned for any reason unless they arrive damaged or defective:

Gel polishes with broken seals (if the seal was intact upon delivery but broken by you, we cannot accept the return)
Nail tips that have been removed from their adhesive backing
Any product marked as “final sale” on the product page at the time of purchase
Gift cards (we do not currently sell gift cards, but this applies if we do in the future)
Sample or trial-sized products (unless damaged)
Discontinued or clearance items that were explicitly sold as non-returnable

If you are unsure whether a specific product is returnable, please contact us before placing your order or before attempting to return it.

How to Initiate a Return

We have designed our return process to be simple and transparent. Please follow these steps carefully to ensure your return is processed without delay.

Step 1: Contact Customer Service

Do not send any item back to us without first obtaining a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number may be rejected, returned to you at your expense, or subject to significant processing delays.

To request an RMA number, contact us via one of the following methods:

Email: Send a message to editaashla10999@gmail.com with “Return Request” in the subject line. Include your order number, the item(s) you wish to return, the reason for the return, and photos if the return is due to damage or defect.
Phone: Call us at +1 6622211025 during business hours (Monday through Friday, 9 AM to 5 PM Eastern Time). A customer service representative will assist you in real time.

We will respond to all return requests within 24 business hours. If approved, we will provide you with an RMA number, a return shipping address (which may differ from our main office address), and specific instructions for packaging your return.

Step 2: Package Your Return Securely

Use the original packaging if possible, or a similarly sturdy box or padded envelope. Place the product(s) inside along with a printed copy of your return confirmation email or a note containing:

Your RMA number
Your order number
Your name and contact information

Ensure that the products are protected from damage during transit. For gel polishes, seal the bottles in a zip-top plastic bag to contain any potential leakage. For nail tips, keep them in their original trays or boxes to prevent breakage.

Step 3: Ship the Return

Affix the shipping label to the outside of the package. We recommend using a shipping method that provides tracking and delivery confirmation, such as USPS Priority Mail, UPS, or FedEx. Pink Claws LLC is not responsible for returns that are lost or damaged in transit when shipped using an untracked method.

Ship the package to the address provided in your RMA authorization email. Do not send returns to our main office address at 212 N. 2nd St. Ste 100, Richmond, KY 40475 unless explicitly instructed to do so. Returns sent to the wrong address may be lost or delayed.

Step 4: Confirmation and Refund

Once we receive your return, our team will inspect the item(s) within three business days. If the return meets our eligibility criteria, we will process your refund to the original payment method. You will receive an email confirmation from Stripe (our payment processor) when the refund is issued.

If we determine that the returned item does not meet our eligibility criteria (for example, if a gel polish bottle is open and partially used), we will contact you to discuss options. These may include returning the item to you at your expense or issuing a partial refund.

Return Shipping Costs

Who pays for return shipping depends entirely on the reason for the return.

Returns Due to Customer Change of Mind

If you are returning a product simply because you changed your mind, no longer need it, or purchased it by mistake, you are responsible for the cost of return shipping. Pink Claws LLC will not reimburse shipping costs for change-of-mind returns, nor will we deduct return shipping costs from your refund (except that your original outbound shipping charges are non-refundable).

We recommend using a tracked shipping method and retaining your tracking number. The cost of return shipping is typically between $4 an d$ 10 for small packages within the United States, depending on weight and distance.

Returns Due to Our Error

If we made a mistake—for example, we sent you the wrong product, the wrong color, or the wrong quantity—we will provide you with a prepaid return shipping label. You will pay nothing to return the item. Simply print the label we email to you, affix it to the package, and drop it off at the carrier’s location.

Additionally, we will either:

Ship you the correct product at no additional cost, or
Issue a full refund including all original shipping charges

Returns Due to Defective or Damaged Products

If your product arrived defective or damaged, please see the dedicated section below. In these cases, we cover return shipping costs as well.

International Return Shipping

For international customers, return shipping costs are generally higher. If the return is due to our error or a product defect, we will cover reasonable return shipping costs up to the actual cost of standard international shipping from your country. We will not cover expedited shipping or express courier fees unless the original order was shipped via an expedited method.

For change-of-mind returns from international customers, you are responsible for all return shipping costs, as well as any customs fees, duties, or taxes associated with the return. We recommend using a shipping service that provides tracking and insurance.

Refund Processing: Timing and Method

Once we approve your return and issue a refund through Stripe, the time it takes for the funds to appear in your account depends on your payment method and financial institution.

Credit Cards (Visa, Mastercard, American Express, Discover)

Refunds to credit cards typically appear within 3 to 7 business days after we process the refund. Some banks may take up to 10 business days. The refund will appear as a credit on your credit card statement, often labeled “Pink Claws LLC” or “Stripe.”

Debit Cards

Debit card refunds generally take 5 to 10 business days. Because debit transactions withdraw funds directly from your bank account, the reversal can take slightly longer than credit card refunds. If you need the funds returned more quickly, consider using a credit card for future purchases.

Apple Pay and Google Pay

Refunds made to a card used through Apple Pay or Google Pay go to the underlying credit or debit card. The same timelines as above apply. The refund may appear as a separate line item rather than a reversal of the original charge.

Original Shipping Charges

For change-of-mind returns, original shipping charges are non-refundable. For example, if you paid $6.99 f ors hi pp in g an d re t u r na$ 25 product, your refund will be $25, n o t$ 31.99. The only exception is when the return is due to our error or a defective product, in which case original shipping charges are fully refunded.

Partial Refunds

We may issue a partial refund in the following circumstances:

The returned product shows signs of use beyond what is allowed in our eligibility criteria, but we choose to accept it anyway with a deduction (rare, and we will always notify you first)
You keep a damaged product and request a discount instead of a return
Only part of a multi-item order is returned

Partial refunds are processed through Stripe and will be clearly documented in your refund confirmation email.

Defective or Damaged Products

We stand behind the quality of every product we sell. However, despite our rigorous quality control, defects and shipping damage can occasionally occur. When they do, we make the resolution process as painless as possible.

What Qualifies as Defective or Damaged

A product is considered defective or damaged if it meets any of the following criteria:

Gel polishes: The formula is separated beyond normal shaking, has a foul odor, is clumpy, or fails to cure properly under a standard UV/LED lamp despite correct application.
Designed Nail Tips: Tips are cracked, broken, misshapen, or missing from the set.
Gel Nail Brushes: Bristles are shedding excessively, the ferrule is loose or detached, or the handle is cracked.
Nail Art Tools: Tools are bent, broken, rusted, or missing essential components.

Minor cosmetic imperfections that do not affect functionality (such as a slightly smudged label on a gel polish bottle) do not qualify as damage.

Reporting Deadline

You must report defective or damaged products within 14 calendar days of receiving your order. We impose this deadline because defects can worsen over time, and we need to determine whether the issue originated with us or with customer handling after delivery. If you report a defect after 14 days, we will still consider your claim on a case-by-case basis, but we cannot guarantee a refund or replacement.

How to Report

Send an email to editaashla10999@gmail.com with “Defective Product” or “Damaged Product” in the subject line. Include:

Your order number
The name of the defective or damaged product
Clear, well-lit photos or a short video showing the issue
A brief description of the problem

For gel polishes that are not curing, please also describe your lamp type (wattage and wavelength) and curing time, as some issues may be due to incompatible equipment rather than product defects.

Our Resolution

Upon receipt of your report, we will review the evidence. If we determine that the product is indeed defective or was damaged before delivery, we will offer you one of the following options:

Full refund – We will refund the full purchase price of the affected product(s), including original shipping charges proportional to the order.
Free replacement – We will ship you a replacement product at no cost, including shipping. You may keep the defective item or dispose of it as you wish (we rarely require return shipping for defective items, as it is often not cost-effective).
Store credit – We will issue store credit equal to 110% of the product’s purchase price, giving you a bonus for your inconvenience.

If we request that you return the defective product for inspection, we will provide a prepaid return shipping label. Do not discard any defective product until you have received instructions from us.

Exchanges

We understand that sometimes you simply want a different size, color, or style rather than a refund. Pink Claws LLC offers exchanges subject to the following conditions.

Eligibility for Exchange

Exchanges are treated similarly to returns. You must request an exchange within 30 days of receiving your order, and the product must be in new, unused condition with original packaging intact. Exchanges are subject to product availability.

Exchange Process

Contact us at editaashla10999@gmail.com with “Exchange Request” in the subject line. Provide your order number, the product you wish to exchange, and the product you wish to receive instead.
We will confirm availability and provide you with an RMA number and return shipping instructions.
Ship the original product back to us (you are responsible for return shipping costs unless the exchange is due to our error).
Once we receive and inspect the returned product, we will ship your exchange item. You will receive a new tracking number.

Pricing Differences

If the exchange item has a higher price than the original item, you will be required to pay the difference before we ship the exchange. If the exchange item has a lower price, we will refund the difference to your original payment method after the exchange is processed.

No Extended Timeframes

The 30-day return window applies to exchanges as well. If you request an exchange after 30 days, we may offer store credit instead of a physical exchange.

Order Cancellations

We process orders quickly to ensure fast shipping. This means that your window to cancel an order is limited.

Cancellation Before Shipping

If you contact us before your order has been packed and labeled for shipment, we can cancel the order and issue a full refund. There is no fee for cancellation. To request a cancellation, call us immediately at +1 6622211025 or email editaashla10999@gmail.com with “CANCEL ORDER” in the subject line. Include your order number.

Cancellation After Shipping

Once your order has been shipped, we cannot cancel it. You will need to receive the package and then initiate a return following the standard return process. You will be responsible for return shipping costs unless the reason for return is our error or a defect.

Failed Delivery or Refused Packages

If you refuse delivery of a package or fail to pick it up from the carrier, the package will be returned to us. In these cases, we will issue a refund for the product cost minus the original outbound shipping charges and any return shipping fees charged by the carrier. This typically results in a partial refund. To avoid this, please accept delivery and then follow our standard return process.

International Returns

Customers located outside the United States should be aware of additional considerations when returning products.

Customs and Duties

When you return an item from an international location, you must clearly mark the package as “Returned Goods” on the customs declaration form. Failure to do so may result in customs duties being charged to Pink Claws LLC upon receipt. If we are charged duties because you did not properly mark the package, we will deduct those duties from your refund.

Timeframes

International return shipping can take significantly longer than domestic returns, often 2 to 6 weeks. Please be patient. We will process your refund within 3 business days of receiving the return, but the transit time is beyond our control.

Return Shipping Costs for International Customers

As noted earlier, for change-of-mind returns, you are responsible for all return shipping costs. We recommend using a shipping service that offers tracking and insurance, as we cannot be responsible for lost international returns.

Exceptions for US Military Addresses (APO/FPO/DPO)

We proudly serve US military personnel stationed overseas. For returns from APO, FPO, or DPO addresses, we treat you as domestic customers for return shipping purposes. If your return is due to our error or a defect, we will cover return shipping costs. For change-of-mind returns, you are responsible for return shipping, but you may use USPS with APO-specific rates.

Warranty Information

In addition to our 30-day return policy, certain products may carry manufacturer warranties beyond 30 days. This section explains our warranty coverage.

30-Day Limited Warranty

All products sold by Pink Claws LLC are covered by a 30-day limited warranty against manufacturing defects. This warranty runs concurrently with our return policy. If a defect appears within 30 days of delivery, you are entitled to a refund or replacement as described in the Defective or Damaged Products section.

Warranty Exclusions

Our warranty does not cover:

Damage caused by misuse, abuse, or improper application
Normal wear and tear
Damage from dropping, crushing, or exposure to extreme temperatures
Products that have been altered or modified by the customer
Issues caused by incompatible equipment (e.g., using a non-UV lamp with UV-cured gel polish)

Beyond 30 Days

For defects that become apparent after 30 days, please contact us. While we are not obligated to provide a refund or replacement, we will work with you in good faith. Many manufacturers offer extended warranties, and we will help facilitate claims when possible.

Final Sale and Clearance Items

From time to time, Pink Claws LLC offers products at discounted prices as final sale or clearance items. These products are clearly marked on their respective product pages.

Identification

Final sale items will have a notice on the product page stating “Final Sale – No Returns” or similar language. This notice is also displayed in the shopping cart and at checkout. By purchasing a final sale item, you acknowledge that it cannot be returned or exchanged for any reason other than damage during shipping.

Damaged Final Sale Items

If a final sale item arrives damaged, we will still honor a refund or replacement. The final sale designation does not waive your right to receive an undamaged product. Please report damaged final sale items within 14 days of delivery as described above.

Refund and Return Fraud

We operate on a foundation of trust, but we also take reasonable steps to protect our business from fraudulent return activity.

Examples of Return Fraud

The following behaviors are considered fraudulent and may result in legal action or being permanently banned from purchasing from Pink Claws LLC:

Returning empty bottles or containers instead of full product
Returning products purchased from another retailer and claiming they were purchased from us
Claiming an item was never received when tracking shows delivery to your address
Filing a chargeback after receiving a refund through our return process
Returning used or damaged products and falsely claiming they arrived that way

Our Response

If we suspect return fraud, we will:

Deny the return or refund
Blacklist the customer’s name, email address, and shipping address
Report the incident to Stripe and any relevant payment networks
In cases of significant fraud, file a police report with the Richmond, KY Police Department

We are proud to say that fraudulent returns are extremely rare among our customer base, and we hope it stays that way. Honest customers have nothing to worry about.

State and Federal Law Compliance

This Refund and Return Policy is designed to comply with all applicable laws, including:

Magnuson-Moss Warranty Act – We clearly disclose warranty terms and do not disclaim implied warranties in a manner that violates federal law.
FTC Mail, Internet, or Telephone Order Merchandise Rule – We ship orders within the promised timeframe and provide refunds for unshipped items upon request.
Kentucky Revised Statutes – As a Kentucky-based business, we comply with Kentucky consumer protection laws, including those governing refunds for defective goods.

In the event of a conflict between this policy and applicable law, the law shall prevail.

How to Contact Us About Returns

For any return, refund, or exchange inquiry, please use the following contact information:

Email: editaashla10999@gmail.com
Phone: +1 6622211025
Mail: Pink Claws LLC, 212 N. 2nd St. Ste 100, Richmond, KY 40475

When contacting us, please have your order number ready. This allows us to assist you much faster.

Summary of Key Points

To make it easy for you, here is a quick reference summary of our most important return policies:

Return window: 30 days from delivery
Condition: New, unused, unopened (unless defective)
Non-returnable: Opened gel polishes, used nail tips, used brushes, final sale items
Restocking fee: None
Return shipping (change of mind): Customer pays
Return shipping (our error or defect): We pay
Processing time: Within 3 business days of receiving return
Defect reporting deadline: 14 days from delivery
Cancellations: Free if order not yet shipped
International returns: Customer pays return shipping for change of mind; mark as “Returned Goods”

Final Words

We have written this Refund and Return Policy to be fair, transparent, and customer-friendly. Our goal is not to hide behind legal jargon or find loopholes to deny your return. Rather, we want you to feel confident that when you buy from Pink Claws LLC, you are protected by a policy that puts your satisfaction first.

That said, we also ask for your understanding. Return fraud and abuse hurt small businesses like ours, driving up costs for everyone. Please use this policy honestly and responsibly.

If you have any questions whatsoever about returning a product, please reach out to us before taking action. We are here to help, and we promise to treat you with respect and fairness.

Thank you for choosing Pink Claws LLC for your nail artistry needs.

Pink Claws LLC
212 N. 2nd St. Ste 100 Richmond, KY 40475
Phone: +1 6622211025
Email: editaashla10999@gmail.com
Website: pinkclaws.shop