Shipping Policy

Introduction

At Pink Claws LLC, we understand that receiving your nail products quickly, safely, and affordably is almost as important as the quality of the products themselves. Whether you are a nail salon professional waiting for a bulk order of Cat Eye Gel Polish, a nail artist anticipating a new set of Designed Nail Tips, or a DIY enthusiast excited to try our Gel Nail Brushes, you deserve a shipping experience that is reliable, transparent, and hassle-free.

This Shipping Policy explains everything you need to know about how we process, pack, and deliver your orders. We have designed this policy to be as clear and detailed as possible, so you will never be surprised by unexpected delays, hidden fees, or confusing tracking information. From our warehouse in Richmond, Kentucky, we ship orders across the United States and to dozens of countries worldwide. We partner with trusted carriers including USPS, UPS, FedEx, and international postal services to ensure your packages arrive in excellent condition.

Please read this Shipping Policy carefully before placing your order. By completing a purchase on pinkclaws.shop, you agree to the terms outlined below. If you have any questions that are not answered here, our customer service team is available at editaashla10999@gmail.com or by phone at +1 6622211025.

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Section 1: Order Processing Time

1.1 Standard Processing

Processing time is the period between when you place your order and when we hand your package to the carrier. During this time, our warehouse team verifies your payment, picks the products from inventory, inspects them for quality, packs them securely, and generates a shipping label.

For the vast majority of orders placed on pinkclaws.shop, our processing time is 1 to 3 business days. This means that if you place an order on Monday, it will typically ship by Wednesday or Thursday at the latest. We process orders Monday through Friday, excluding major US holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day). Orders placed after 2:00 PM Eastern Time on a business day are considered placed the next business day for processing purposes.

1.2 Expedited Processing

We do not currently offer an expedited processing option. All orders are processed in the order they are received. However, we prioritize orders marked as “rush” in the checkout comments when possible. If you have an urgent need, please contact us after placing your order, and we will do our best to expedite processing, though we cannot guarantee it.

1.3 Peak Season Processing

During peak shopping periods, such as Black Friday, Cyber Monday, the weeks leading up to December 25th, and major promotional events, processing times may extend to 5 to 7 business days due to high order volume. If we anticipate extended processing times, we will post a notice on our website banner and update your order confirmation email accordingly. We appreciate your patience during these busy times.

1.4 Order Verification

Occasionally, an order may be delayed in processing because our fraud prevention system flags it for manual review. If this happens, we will contact you via email to request additional verification, such as confirmation of your billing address or a photo of your ID and the last four digits of your credit card. Please respond promptly to avoid further delays. Manual verification typically adds 1 to 2 business days to processing time.

1.5 Backordered or Out-of-Stock Items

On rare occasions, an item you ordered may be out of stock after your order is placed, despite our best efforts to maintain accurate inventory counts. If this occurs, we will notify you within 2 business days and offer you the option to: (a) wait for the item to be restocked (estimated restock date provided), (b) substitute a similar item, (c) receive a refund for the out-of-stock item while the rest of your order ships, or (d) cancel the entire order for a full refund. We will not ship a partial order without your consent unless you have chosen the refund option for the unavailable item.

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Section 2: Domestic Shipping (United States)

2.1 Shipping Carriers

For shipments within the United States (including all 50 states, Washington DC, and US territories such as Puerto Rico, Guam, and the US Virgin Islands), we use a combination of carriers depending on package weight, dimensions, and destination. Our primary domestic carriers are:

• USPS (United States Postal Service) – Used for most lightweight packages (under 2 pounds) and for PO Box addresses. Services include First-Class Package, Priority Mail, and Priority Mail Express.

• UPS (United Parcel Service) – Used for heavier packages, bulk orders, and when customers select UPS-specific shipping options at checkout.

• FedEx – Occasionally used for certain zones or expedited deliveries.

You will see the carrier name in your tracking information. We reserve the right to choose the most efficient carrier for your order unless you select a specific service at checkout (e.g., UPS Next Day Air).

2.2 Domestic Shipping Methods and Estimated Transit Times

We offer the following domestic shipping methods. Transit times are measured in business days (Monday through Friday, excluding holidays) and begin after the order has been processed (i.e., after the processing time window). These are estimates provided by the carriers and are not guaranteed unless you purchase a guaranteed service.

Please note that Priority Mail Express and UPS Next Day Air are premium services with higher costs. The availability of expedited options may vary based on your shipping address.

2.3 Free Shipping Threshold

We are pleased to offer free standard shipping on all domestic orders (within the contiguous 48 United States) that meet or exceed a minimum order value. The current free shipping threshold is $49 USD. This threshold is subject to change, but any change will be clearly posted on our website.

Free shipping applies to standard shipping only (USPS First-Class or UPS Ground). If you select an expedited shipping method, you will pay the full cost of that service, even if your order exceeds the free shipping threshold. Free shipping is automatically applied at checkout; no discount code is required.

For orders under $49,aflat-rateshippingfeeof$6.99 applies for standard shipping within the contiguous US. This fee may be adjusted periodically, but you will always see the exact cost before completing your purchase.

2.4 Shipping to Alaska, Hawaii, and US Territories

For customers in Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, and other US territories, standard shipping times may be longer than those shown above (typically 7 to 14 business days). Free shipping applies to these locations as well for orders over $49, but we may use USPS Priority Mail rather than ground shipping. Additional surcharges may apply for expedited shipping to these locations; you will see any such surcharge at checkout.

2.5 Shipping to APO, FPO, and DPO Addresses

We proudly ship to US military addresses, including APO (Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) boxes. Shipping to these addresses is processed through USPS and follows their military mail guidelines. Transit times are longer, typically 10 to 21 business days, due to military handling. We offer the same free shipping threshold for APO/FPO/DPO addresses as for domestic addresses. Please ensure you enter the correct address format, including the unit box number and the appropriate APO/FPO/DPO code.

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Section 3: International Shipping

3.1 Countries We Ship To

Pink Claws LLC ships to customers in over 40 countries worldwide. Our current international shipping destinations include:

• North America: Canada, Mexico

• Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Switzerland, Ireland, Denmark, Sweden, Norway, Finland, Poland, Czech Republic, Greece, Portugal, Hungary, Romania

• Asia: Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Philippines, Taiwan, Hong Kong, India (limited service)

• Oceania: Australia, New Zealand

• Middle East: Israel, United Arab Emirates (UAE), Saudi Arabia (limited)

• South America: Brazil, Argentina, Chile, Colombia (may have longer transit times and higher duties)

If your country is not listed above, please contact us at editaashla10999@gmail.com. We are continually expanding our international shipping capabilities and may be able to accommodate your country on a case-by-case basis.

3.2 International Carriers

For international shipments, we primarily use:

• USPS International (First-Class Package International, Priority Mail International, Priority Mail Express International)

• UPS Worldwide (Saver, Expedited, Express)

• FedEx International (Economy, Priority)

The carrier used depends on the destination country, package weight, and shipping method you select at checkout. We will provide tracking information for all international shipments, though tracking may be limited in certain countries once the package enters local postal systems.

3.3 International Shipping Methods and Estimated Transit Times

International transit times vary significantly by destination and shipping method. Please note that these estimates exclude customs clearance time, which can add days or even weeks.

The availability of specific methods depends on the destination country. We recommend using a tracked service for international orders to minimize the risk of lost packages.

3.4 International Shipping Costs

International shipping costs are calculated at checkout based on the total weight of your order, the dimensions of the package, the destination country, and the shipping method selected. Costs vary widely; for example, shipping a 0.5 lb package to Canada may cost $12–$18, while shipping the same package to Australia may cost $20–$30. Heavier orders naturally cost more.

We do not mark up international shipping rates. The price you see at checkout is what the carrier charges us, plus a small handling fee to cover packaging materials and customs documentation. We do not offer free international shipping, though we occasionally run promotions for reduced international shipping rates.

3.5 Customs, Duties, and Taxes

IMPORTANT: Pink Claws LLC is not responsible for any customs duties, import taxes, VAT, GST, handling fees, or brokerage fees imposed by your country’s government or its carriers. These charges are the sole responsibility of the customer (you).

When you place an international order, you are the importer of record. Customs authorities may require you to pay additional fees before releasing your package. We have no control over these fees, nor can we predict them. We strongly recommend that you contact your local customs office before ordering to understand potential charges.

On the customs declaration form, we are required to state the actual value of the products in USD. We will not declare a lower value or mark the package as a “gift” when it is not, as doing so is illegal and constitutes customs fraud. Please do not ask us to do so.

If you refuse to pay customs duties and the package is returned to us, we will refund the product cost minus the original shipping fees and any return shipping fees charged by the carrier. This typically results in a partial refund. If you abandon the package, we may receive no refund at all.

3.6 International Delivery Issues

International shipments are subject to delays beyond our control, including customs inspections, local postal strikes, natural disasters, and pandemic-related restrictions. If your package has not arrived within 30 business days of the ship date (or 45 business days for certain countries), please contact us. We will open an inquiry with the carrier, which may take an additional 2 to 4 weeks to resolve. We appreciate your patience.

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Section 4: Shipping Confirmation and Tracking

4.1 Shipping Confirmation Email

As soon as we hand your order to the carrier, you will receive a shipping confirmation email sent to the email address you provided at checkout. This email includes:

• Your order number

• A list of the items shipped

• The carrier name

• Your tracking number

• A link to the carrier’s tracking page

• The estimated delivery date (as provided by the carrier)

If you do not receive a shipping confirmation email within 5 business days of placing your order (after accounting for processing time), please check your spam folder. If it is not there, log into your Pink Claws account (if you created one) to view your order status, or contact us with your order number.

4.2 How to Track Your Order

Click the tracking link in your shipping confirmation email. You will be redirected to the carrier’s website, where you can see real-time updates on your package’s location and status. Tracking information may take up to 24 hours to appear after you receive the shipping confirmation email, as carriers sometimes experience delays in scanning new packages.

For USPS tracking, you can also sign up for text or email notifications directly on the USPS website. For UPS and FedEx, you can create a free account to receive proactive delivery alerts.

4.3 Tracking Limitations for International Shipments

For international shipments sent via USPS First-Class International, tracking may stop updating once the package leaves the United States. In many countries, the local postal service does not provide tracking for First-Class packages. For reliable tracking, we recommend selecting Priority Mail International or a UPS/FedEx option. If you choose a limited-tracking method, we cannot provide real-time updates on your package’s location after it departs the US.

4.4 What to Do If Your Tracking Number Does Not Work

If your tracking number returns an error or shows “Not Found” for more than 2 business days after you receive the shipping confirmation, please contact us. Possible reasons include:

• The carrier has not yet scanned the package (rare but possible)

• The tracking number was entered incorrectly (we will verify)

• The carrier’s system is experiencing a delay (try again in 24 hours)

• You are using the wrong carrier’s website (e.g., trying to track a USPS number on UPS.com)

We will investigate and provide an update within 24 hours.

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Section 5: Delivery

5.1 Delivery Attempts

For domestic shipments, carriers will typically make one to three delivery attempts before holding the package at a local post office or distribution center for pickup. After a certain number of failed attempts (usually 5 to 15 days), the package may be returned to us as undeliverable.

If you are not home to receive the package, the carrier may leave it at your door, in your mailbox (for USPS), or with a neighbor, depending on the carrier’s policy and your location’s safety. Pink Claws LLC is not responsible for packages that are stolen after delivery confirmation. If theft is a concern in your area, we recommend shipping to a secure location such as your workplace, a UPS Store, or a PO Box.

5.2 Signature Requirement

Most Pink Claws shipments do not require a signature for delivery. However, for high-value orders (typically over $200), we may add a signature requirement at our discretion to ensure safe delivery. You will be notified if a signature is required. If you prefer to waive the signature requirement for a high-value order, please contact us before shipping, but note that we will not be responsible for loss or theft after delivery without a signature.

5.3 PO Boxes and Parcel Lockers

We ship to PO boxes via USPS only. UPS and FedEx cannot deliver to PO boxes. If you provide a PO box as your shipping address and select a UPS or FedEx shipping method, we will either (a) change the carrier to USPS (which may affect transit time) or (b) contact you for an alternative address. To avoid delays, please provide a physical street address for UPS/FedEx shipments.

We also ship to Amazon Lockers, UPS Access Points, and similar parcel locker services, provided you enter the locker address correctly according to the service’s instructions. We are not responsible for errors in locker address formatting.

5.4 Change of Delivery Address After Shipment

Once a package has been handed to the carrier, we cannot change the delivery address. If you need to redirect a package, you must contact the carrier directly with your tracking number. Some carriers offer delivery change options (e.g., UPS My Choice, FedEx Delivery Manager, USPS Package Intercept) for a fee. If the carrier successfully redirects the package, any additional fees are your responsibility. If the package is returned to us because you provided an incorrect address, you will be responsible for re-shipping costs.

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Section 6: Lost, Stolen, or Damaged Packages

6.1 Lost Packages (Domestic)

If your domestic package has not arrived within 10 business days after the estimated delivery date shown in your tracking, please contact us. We will open a missing package investigation with the carrier. Investigations typically take 7 to 14 business days.

If the carrier confirms that the package is lost, we will either:

• Refund the full purchase price of the lost items plus original shipping charges, or

• Reship the order at no additional cost to you, subject to product availability.

We cannot issue refunds or replacements for lost packages until the carrier completes its investigation and declares the package lost. Please be patient during this process.

6.2 Lost Packages (International)

International lost package claims are more complex due to customs and the involvement of multiple postal systems. If your international package has not arrived within 45 business days of the ship date, contact us. We will open an inquiry with the USPS or other carrier. Investigative timelines for international packages can take 30 to 60 days.

If the package is confirmed lost, we will issue a refund or replacement at our discretion. We may require you to sign a statement declaring that you have not received the package. Because international shipping is inherently riskier, we strongly recommend purchasing shipping insurance (discussed below).

6.3 Stolen Packages

If your tracking shows “Delivered” but you did not receive the package, we are generally not responsible for stolen packages. Once the carrier marks a package as delivered, risk of loss has passed to you. However, we will assist you by:

• Providing the delivery confirmation details (e.g., GPS coordinates of the delivery scan for UPS/FedEx)

• Helping you file a claim with the carrier

• Providing a police report number if you file a theft report

For future orders, we recommend shipping to a more secure location or requiring a signature.

6.4 Damaged Packages

If you receive a package that appears damaged, please follow these steps:

1. Do not discard the packaging or the product. Take clear, well-lit photos of the damaged outer box, the inner packaging, and the damaged product(s).

2. Contact us within 48 hours of delivery at editaashla10999@gmail.com with “Damaged Package” in the subject line. Attach your photos and provide your order number.

3. We will review the evidence. If the damage is confirmed, we will either:

   • Issue a full refund for the damaged items (including original shipping charges), or

   • Send a free replacement.

4. In some cases, we may ask you to return the damaged item for quality control purposes. If so, we will provide a prepaid return shipping label.

Damage claims submitted after 48 hours of delivery may be denied, as we cannot determine whether the damage occurred during shipping or after delivery.

6.5 Shipping Insurance

We do not automatically include shipping insurance on all orders, as most carriers provide limited liability coverage (typically $50–$100 for domestic, much less for international). For high-value orders, you may purchase additional shipping insurance at checkout. The cost is calculated based on the declared value of your order.

If you purchase insurance and your package is lost or damaged, we will assist you in filing an insurance claim. Insurance claims are handled by the third-party insurer, not by Pink Claws LLC. We will provide all necessary documentation (proof of value, shipping receipt, photos of damage, etc.). However, the insurer’s determination is final.

We strongly recommend purchasing insurance for international orders over $100, as international loss rates are higher and carrier liability is limited.

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Section 7: Shipping Restrictions and Prohibited Items

7.1 Hazardous Materials

Some nail products, including certain gel polishes and acetone-based liquids, may be classified as hazardous materials (HAZMAT) for shipping purposes. Pink Claws LLC complies with all Department of Transportation (DOT) and International Air Transport Association (IATA) regulations regarding HAZMAT shipments.

For domestic ground shipping, most of our products are permitted with proper packaging and labeling. For air shipping (including Priority Mail Express and all UPS/FedEx air services), certain products may be prohibited due to flash point restrictions. If you order a HAZMAT product and select an air shipping method, we may either (a) downgrade your shipment to ground shipping (which will increase transit time) or (b) contact you to select an alternative method.

7.2 Quantity Restrictions for International Air

International air shipments are subject to strict limits on the volume of liquids per package. If you order a large quantity of gel polishes (e.g., 20+ bottles), your order may need to be split into multiple boxes or shipped via surface mail, which takes significantly longer. We will notify you if this occurs.

7.3 Prohibited Destinations

We do not ship to countries or regions subject to US economic sanctions, including but not limited to: Cuba, North Korea, Iran, Syria, the Crimea region of Ukraine, and Russia (currently restricted due to sanctions). We also do not ship to countries where our carrier partners do not operate reliably. Our checkout system will block orders from prohibited destinations automatically.

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Section 8: Multiple Address Shipping

Currently, Pink Claws LLC does not support shipping different items in a single order to different addresses. If you need to send gifts or products to multiple locations, please place separate orders for each address. We apologize for this limitation and may offer multi-address shipping in the future.

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Section 9: Split Shipments

If your order contains items that are in stock and items that are backordered, we may split your order into multiple shipments. You will not be charged additional shipping fees for split shipments unless you requested expedited shipping on a portion of the order. Each shipment will have its own tracking number, and you will receive a separate shipping confirmation email for each.

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Section 10: Delivery Time Estimates and Guarantees

10.1 Estimates Not Guarantees

All delivery timeframes provided on our website, at checkout, and in shipping confirmation emails are estimates provided by the carriers. Pink Claws LLC does not guarantee delivery by a specific date, unless you have purchased an express shipping service that includes a money-back guarantee from the carrier (such as USPS Priority Mail Express or UPS Next Day Air). If your express shipment is delayed beyond the carrier’s guaranteed delivery date, you may be eligible for a refund of the shipping fees directly from the carrier. We will assist you in filing such claims.

10.2 Weather and Other Force Majeure Delays

Delivery delays caused by severe weather, natural disasters, carrier strikes, pandemics, government actions, or other events beyond our control are not eligible for refunds or compensation. We will communicate known delays as soon as we are aware of them, but we encourage you to monitor your tracking for the most current information.

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Section 11: Returns Due to Non-Delivery or Refusal

11.1 Undeliverable as Addressed

If a package is returned to us because the address you provided was incorrect, incomplete, or not recognized by the carrier, we will contact you to confirm a corrected address. You will be responsible for the cost of re-shipping the package (which is typically the same as the original shipping cost). If you choose not to have the package re-shipped, we will refund the product cost minus the original shipping charges and any return shipping fees charged by the carrier.

11.2 Refused Packages

If you refuse delivery of a package for any reason other than obvious damage, the package will be returned to us. We will refund the product cost minus:

• The original outbound shipping charges (non-refundable to us)

• Any return shipping fees charged by the carrier (typically $5–$15 for domestic, higher for international)

To avoid these deductions, please accept delivery and then initiate a standard return following our Refund and Return Policy.

11.3 Unclaimed Packages (International)

Some international carriers hold packages for pickup at a local post office for a limited time (often 14 to 30 days). If you fail to pick up the package within that window, it will be returned to us. You will be responsible for the original shipping charges and any return fees, and your refund will be reduced accordingly. It is your responsibility to monitor tracking and arrange pickup if required.

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Section 12: Shipping to Hotels, Airbnbs, and Temporary Accommodations

We can ship to hotels, Airbnb rentals, and other temporary accommodations, provided you include the full address including the business name, your name as registered with the front desk, and your check-in and check-out dates (in the address field). Please note that we are not responsible for packages that are lost or mishandled by hotel staff. We recommend contacting the front desk in advance to confirm they accept packages for guests.

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Section 13: Bulk and Wholesale Shipping

For wholesale customers ordering large quantities (typically 50+ units or 20+ pounds), we may use freight carriers or LTL (less-than-truckload) shipping. Wholesale shipping costs are calculated separately and are not subject to the free shipping threshold. Please contact our wholesale team at editaashla10999@gmail.com for a shipping quote before placing your wholesale order.

Wholesale shipments often require a commercial address with a loading dock or forklift. Residential delivery for freight shipments may incur additional fees. We will discuss these requirements during the ordering process.

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Section 14: Environmental Commitment

Pink Claws LLC is committed to reducing our environmental footprint. We use recyclable and biodegradable packaging materials whenever possible, including cardboard boxes, paper packing tape, and recycled paper void fill. We minimize plastic use and avoid bubble wrap in favor of eco-friendly alternatives. However, for the safe transport of gel polishes (which are fragile and liquid), we sometimes must use protective plastic bubble wrap. We encourage you to recycle all packaging materials responsibly.

If you have suggestions for further reducing our packaging environmental impact, please email us.

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Section 15: Frequently Asked Shipping Questions (Condensed)

For your convenience, we have included a brief FAQ on shipping below. For more detailed answers, please see the relevant sections above or our main FAQ page.

15.1 Do you ship on weekends?

We process and ship orders Monday through Friday only. Carriers may deliver on Saturdays (USPS and UPS ground), but Sunday delivery is rare. Our warehouse is closed on weekends and holidays.

15.2 Can I combine shipping on multiple orders?

If you place two separate orders within a short time (less than 24 hours) and neither has shipped yet, contact us immediately. We may be able to combine them into one shipment and refund any duplicate shipping charges. We cannot combine orders once they have been packed or shipped.

15.3 Do you offer shipping to freight forwarders?

We can ship to freight forwarder addresses, but we are not responsible for the package after delivery to the forwarder. Any damage, loss, or delay caused by the forwarder is between you and the forwarder. We recommend using a reputable forwarder with insurance.

15.4 What happens if my package is returned to sender (RTS)?

If a package is returned to us for any reason (incorrect address, unclaimed, refused), we will notify you. You may choose to have the package re-shipped (you pay re-shipping fee) or receive a refund for the product cost minus original and return shipping fees.

15.5 Can you expedite processing for an additional fee?

At this time, we do not offer paid expedited processing. Our standard processing is already very fast (1–3 days). If you need guaranteed next-day processing, please contact us before ordering to see if we can accommodate.

15.6 Why is my tracking showing “Pre-Shipment” for days?

“Pre-Shipment” or “Label Created” means we have printed the shipping label but the carrier has not yet scanned the package. This can happen when we hand off packages in bulk, and the carrier scans them later at the distribution center. If the status does not change after 3 business days, please contact us.

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Section 16: Contact Information for Shipping Inquiries

If you have any questions about your shipment, tracking, or this Shipping Policy, please reach out to our customer service team. We are here to help.

Pink Claws LLC
212 N. 2nd St. Ste 100
Richmond, KY 40475
United States

Phone: +1 6622211025
Email: editaashla10999@gmail.com
Website: pinkclaws.shop

When contacting us about shipping, please have your order number ready. For the fastest response, use email with “Shipping Question” in the subject line.

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Final Words

We have written this Shipping Policy to be thorough, transparent, and fair to both you and Pink Claws LLC. Shipping is a complex process involving multiple parties—our warehouse, the carrier, customs authorities (for international), and your local delivery service. While we do everything in our power to ensure a smooth and timely delivery, there are factors beyond our control. We ask for your understanding and patience when those rare delays occur.

At the same time, we promise to always be honest about shipping timelines, responsive to your inquiries, and proactive in resolving any issues that arise. When you order from Pink Claws, you are not just buying products; you are entering into a relationship with a team that genuinely cares about your experience from click to delivery.

Thank you for choosing Pink Claws LLC. We look forward to shipping your order with care and speed.